Roles
Customer service representatives
CSRs on your team, managed in Link Up Teams, with Link Up BPO support around the seat.
What they own
- Inbound questions on the channels you open
- Scheduling and first-line resolution inside your rules
- Handoffs to the people who close the work
Why dedicated
Each CSR is dedicated to you. Hours can be part-time or full-time.
How we support you
Operations stay with Link Up BPO. You manage the seat in Link Up Teams - not a black box.